CUDORAE LTD respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and share your data when you visit our website cudorae.com (“Our Site”).

By using Our Site, you agree to this Privacy Policy. If you do not agree, please stop using the website immediately.

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1. Information About Us

Our Site is operated by CUDORAE LTD, a private limited company registered in England and Wales.

Company Name: CUDORAE LTD
Registered Office: Dalton House, 60 Windsor Road, Merton Abbey, London, Greater London, SW19 2RR, United Kingdom
Email: info@cudorae.com
Data Protection Contact: dpo@cudorae.com

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2. What This Policy Covers

This Privacy Policy applies only to your use of Our Site.
Our Site may include links to third-party websites. We are not responsible for the privacy practices or content of those external sites and recommend reviewing their policies separately.

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3. Your Rights

As a user (“data subject”), you have the following rights under the UK GDPR and Data Protection Act 2018:
• To be informed about how your data is collected and used.
• To request access to personal data we hold about you.
• To correct any inaccurate or incomplete data.
• To request deletion of your personal data (“right to be forgotten”).
• To restrict or object to certain types of data processing.
• To request a copy of your data in a portable format.

If you wish to exercise these rights, please contact us at dpo@cudorae.com.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

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4. Data We Collect

Depending on how you use Our Site, we may collect the following information:
• Name and contact details (email, phone number).
• Company or business name.
• Billing and shipping addresses.
• Browser type, IP address, and operating system.
• Information about how you navigate and interact with Our Site (e.g. pages visited).

We may also collect non-personal data for analytics and website improvement.

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5. How We Use Your Data

We use your data to:
• Provide and deliver our products or services.
• Respond to your enquiries and support requests.
• Manage your account and orders.
• Personalise and improve your website experience.
• Send updates, offers, or information (only if you consent).
• Comply with legal obligations and prevent fraud.

We never sell your personal information to third parties.

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6. How and Where We Store Your Data

All personal data is securely stored on servers located in the United Kingdom.
We retain data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Appropriate physical, electronic, and managerial safeguards are in place to protect your data from unauthorised access, alteration, or disclosure.

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7. Sharing Your Data

We may share limited personal data with:
• Delivery and logistics partners.
• Payment processors.
• IT and system support providers.

These third parties process data only on our behalf and under strict confidentiality agreements.
We will never share or sell your data for marketing purposes.

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8. Cookies

Our Site uses cookies to improve your experience, analyse traffic, and support essential website functions.
Cookies are small text files placed on your device when you visit our website.

You can control or delete cookies in your browser settings at any time.
However, disabling cookies may affect how our website functions.

For more details, please refer to our Cookie Policy.

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9. How to Access or Update Your Data

If you want to view, update, or delete your personal data held by us, please contact dpo@cudorae.com.
We may request proof of identity before processing your request.

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10. Changes to This Policy

CUDORAE LTD may update this Privacy Policy periodically to reflect legal or operational changes.
Any updates will be posted on this page with a revised date.
We encourage you to review this policy regularly to stay informed about how we protect your information.

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11. Contacting Us

If you have any questions, comments, or concerns about this Privacy Policy, please contact:

CUDORAE LTD
Data Protection Officer
Email: dpo@cudorae.com
Address: Dalton House, 60 Windsor Road, Merton Abbey, London, Greater London, SW19 2RR, United Kingdom